Closing an online casino account is a big step, and we get that. At Aphrodite Casino, we aim to ensure the closure process is clear and just for our Belgian users. This page includes both voluntary closures and those we start, what occurs with your funds and bonuses, and how our affiliate programme operates under Belgian legislation. We present the steps we take and the legal rationale behind them. View this as a hands-on guide, not formal legal guidance. If your situation is specific, reach out to our support team before you act. We revisit these procedures on a regular basis.
Management of Funds of Account Balances and Promotions
Shutting down your account does not mean waving goodbye to legitimate funds. We return real-money balances after compliance and ID checks, aphroditecasino partenariat affilié, using the original payment method whenever possible. If that method isn’t available, we may ask for alternative verified bank details. We do not impose a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally surrendered at the point of closure. Pending withdrawals keep moving through the normal approval process unless a payment dispute is open. We keep a full financial log for every closed account, which helps resolve any disputes later.
Affiliate Program and Legal Notice
Our affiliate programme functions under stringent Belgian advertising and gambling rules. allez ici Affiliates shall use only approved Aphrodite Casino materials, label all content as 18+, steer clear of misleading claims, and never target self-excluded users. We oversee affiliate activity and may suspend or end relationships for non-compliance. Terminating an affiliate agreement is different from shutting down a player account. When an affiliate agreement concludes, we insist on immediate removal of our brand materials and links. Outstanding commissions are paid after final verification and fraud adjustments. This setup secures Belgian players and maintains our programme honest. We document every affiliate decision.
Affiliate Obligations After Termination
- Utilize only approved Aphrodite Casino creatives and promotional text.
- Plainly label all material as 18+ and include responsible gambling messages where required.
- Avoid guaranteed-win claims, fake scarcity, and targeting of excluded persons.
- Take down all brand content immediately after termination.
Recap
Aphrodite Casino treats account closure for Belgian users as a regulated, fair process. You can close your account on your own terms, and we only close it for established legal or contractual reasons. Real-money balances are refunded to you after proper checks, while bonuses may be forfeited. Affiliates must follow strict Belgian advertising standards and remove our materials after termination. Data retention persists only as long as the law requires. If you’re contemplating closure, begin in your account settings or contact support. We’re here to help if questions come up.
Voluntary Account Closure for Belgium Users
If you’re in Belgium and would like to close your Aphrodite Casino account, you can do so at any time by contacting support or using the self-service options in your settings. We confirm your identity to stop unauthorised requests. Once that check is successful, we disable your login and stop all promotional messages. Your real-money balance can still be withdrawn after the closure, according to the usual checks. We aim to complete voluntary closures within two business days. Active bonuses and unfinished wagering may be forfeited, and we ensure that is clear before you confirm. We process every request fairly and never charge a closure fee. A confirmation email lands in your inbox once the account is shut.
Closure Steps
- Send a closure request through your account settings or from your registered email address.
- Finish identity verification if we ask for it, using an ID document or proof of address.
- Acknowledge that you understand active bonuses will be forfeited.
- Pick a withdrawal method for any real-money balance still in the account.
- Receive a confirmation email once logins are no longer possible.
Record Keeping After Closure
We retain certain personal and financial data after account termination to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Keeping times follow applicable law and our internal schedule. After that window closes, we delete or anonymise the information. You can ask for a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We refrain from using closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we encourage reaching out to us directly first. We handle all data requests promptly and securely.
Operator-Initiated Closure
Aphrodite Casino can close an account without your request if we detect potential fraud, a breach of terms, a identity verification failure, or a lawful order from Belgian authorities. We take action only after an internal review and inform you by email. Money you are legally entitled to withdraw are refunded after compliance verifications. In grave cases, like money laundering activities or fraud, we may hold funds and inform the pertinent Belgian authority. This action is rare and we keep it proportionate. We record the reason internally but only disclose what the law authorizes. We also follow decisions made by the national exclusion register.
FAQ
How do I close my Aphrodite Casino account in Belgium?
You can submit a closure request through your account settings or by contacting support from your registered email address. We confirm your identity to block unauthorised changes. Once verified, we deactivate the account and issue a confirmation email. Most voluntary closures conclude within two business days. If identity checks are needed, it might take a little longer, but we update you posted at each step.
Will I lose my remaining balance if I close my account?
No. A legitimate real-money balance remains yours. We refund funds after anti-money laundering and identity checks. If the original payment method is unavailable, we ask for alternative verified bank details. Active bonuses or pending rewards may be lost, but your cash balance is not. Small amounts below the minimum withdrawal threshold may require a manual review.
Is it possible for Aphrodite Casino terminate my account without my request?
Yes, in limited circumstances. We may suspend an account if we identify suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We alert you by email and remit any funds you’re legally entitled to withdraw. In serious cases, authorities may oblige us to freeze funds temporarily.
How long does account closure take?
Self-initiated account closures usually are finalized within two business days. If verification is needed, it may take a few extra days, but we strive to avoid unnecessary delay. Pending withdrawals or payment disputes can also influence the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, contact support.
What takes place to active bonuses when my account closes?
Active bonuses, free spins, and unfinished wagering requirements are generally lost when an account is closed voluntarily. We explain this before final closure so you can decide whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is standard practice to prevent closure being used to bypass bonus terms.
Will closing my player account affect my affiliate account?
No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically terminate an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to handle each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts are different.
For how long do you keep my data after closure?
We keep personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules demand. After that period, we remove or anonymize the information. You can ask for a copy of your data during retention by contacting privacy support and completing identity verification. We don’t use closed-account data for marketing without separate consent.
